> ## Documentation Index
> Fetch the complete documentation index at: https://chatbase.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Connect Intercom so your AI agent can escalate a conversation by opening a ticket for your support team

## Overview

Integrating Intercom with Chatbase lets your AI agent escalate complex customer issues to your human support team by creating a ticket directly in Intercom. The ticket includes a clear summary of the customer's issue along with the relevant conversation context.

Your support team receives everything it needs upfront, so customers never have to repeat themselves. The AI handles routine inquiries instantly, and when escalation is needed, Intercom becomes the system where your human agents step in.

<Card title="What you can do:" icon="ticket">
  Let the AI resolve routine questions on its own, and hand off to Intercom the moment a case needs a person, with the full context already attached.
</Card>

## Before you start

* A Chatbase account with an AI agent
* An Intercom account you can authorize access for

## How to connect Intercom

<Steps>
  <Step title="Open your Chatbase AI agent">
    Log in to your [Chatbase dashboard](https://www.chatbase.co/dashboard/) and select the AI agent you want to connect.
  </Step>

  <Step title="Connect Intercom">
    Choose **Integrations**, then connect your Intercom account to authorize access.

    <Frame>
      <img src="https://mintcdn.com/chatbase/EB093lU6eg6qI3KF/user-guides/integrations/images/intercom/intercom.png?fit=max&auto=format&n=EB093lU6eg6qI3KF&q=85&s=0f6f784acd1d083e0fbc77b5dc1279d7" alt="Connecting Intercom from the Chatbase Integrations page" width="1760" height="1732" data-path="user-guides/integrations/images/intercom/intercom.png" />
    </Frame>
  </Step>

  <Step title="Create the Escalations action">
    Configure your Escalations action to route tickets to Intercom. Follow the [Escalations action guide](/docs/user-guides/chatbot/actions/escalate-to-human) to set it up.
  </Step>
</Steps>

<Check>
  Test the integration by asking your AI agent to speak to a human, and confirm a ticket appears in Intercom with the conversation summary attached.
</Check>

## Next steps

<Card icon="users" href="/docs/user-guides/chatbot/actions/escalate-to-human" title="Escalations action">
  Configure when your AI agent escalates, which details it collects first, and which channels it can escalate from.
</Card>