Changelog
Following up with new leads just got faster. You can now receive an email notification every time your agent collects a lead using the Collect Leads action, so you’re notified immediately instead of waiting for the daily summary.
We’ve also improved the Collect Leads action itself. Your agent can now collect lead information naturally throughout the conversation, and you can add extra fields to collect exactly the information you need.
We’ve added GPT-5.6 Luna and GPT-5.6 Terra to Chatbase, giving you access to the latest available models with even more flexibility when choosing the right model for your agent.
- GPT-5.6 Luna is optimized for speed and efficiency, making it a great choice for high-volume support while keeping costs low.
- GPT-5.6 Terra delivers stronger reasoning and more reliable instruction following, making it ideal for handling complex customer support conversations.
Get a clear overview of your support team’s performance with the new Helpdesk Analytics dashboard.
Track key Helpdesk metrics, including:
- Tickets created
- Solved and unsolved tickets
- Median first response time
- Median response time
- Median time to close
You can also filter your analytics by assignee to better understand individual performance and identity trends across your support team.
GLM 5.2 has joined the growing list of model available on Chatbase.
You can compare it with other available models directly in the Chatbase Playground to find the best fit for your use case.
We’ve expanded the Chatbase model family with two New Mistral AI models: Mistral Medium 3.5 and Mistral Small 4, giving you more options for your AI Agents.
Mistral Medium 3.5 prioritizes reliability for more complex use cases, while Mistral Small 4 focuses on speed, efficiency, and multilingual performance.
With the latest Mistral models now available alongside other leading AI providers, you have more options to choose the right balance of quality, speed, and cost for your use case.