Changelog

Role-Based Access Control (RBAC) is now available on Chatbase. It allows teams to define exactly what each user can access and modify within their workspace, giving organizations more control over how permissions are managed.

Instead of relying on fixed roles like Admin ,Member or Viewer, RBAC allows enterprise users to create custom roles with flexible permissions tailored to their organization’s needs. This helps maintain security, prevent accidental changes, and organize access across teams more effectively.

For example, a user could have Member-level access but nor able to view sources, while another member could have access to analytics but not able to modify agent settings.

Enterprise users can contact us to create customized roles and permissions for their workspace.

Audit Logs are now available for Enterprise users. You can now view a detailed history of key workspace actions, including what changed, when it changed, and whether it was triggered by a user or the system. This makes it easier to review updates, troubleshoot unexpected changes, and keep a reliable record over time. This release supports our broader focus on enterprise-grade security and transparency, aligned with our SOC 2 and GDPR commitments.

We’ve added GPT 5.4 as a new model you can use to run your Chatbase agents.

How to switch: Agent → Settings → Model → select GPT 5.4 and save.

Nested Suggested Messages are now available

Suggested messages can now be nested inside the chat bubble, so you can group related topics under a main option instead of showing one long list of options.

This keeps the widget cleaner and helps customers get to the right action faster like: Orders → Track order / View order / Update billing details.

How to set it up:

• Go to deploy → Manage (Chat widget)
• In Suggested messages, use the nested option to group suggestions under a parent message

We now have a native Shopify integration, which means it’s super easy to deploy Chatbase to your store. Install it in a few clicks and go live right away.

Once it’s live, Chatbase helps shoppers complete purchases faster with 24/7 support, so they don’t waste time waiting for answers, browsing your site or searching for what they need.

Customers can ask about products, get product recommendations, and take key actions right in the chat:

• Add to cart
• Change billing address
• Update billing info
• Check order status
• View cart and orders

Check the full details: https://chatbase.co/docs/user-guides/integrations/shopify