Introducing WhatsApp Business app for Chatbase

What’s new: Chatbase now works with the number you already use in the WhatsApp Business app, not just a number dedicated to your AI agent.

What you can do: Your AI agent answers customers 24/7 and can can bring in up to 6 months of your past chats, so it knows the history with each customer. Reply from your phone, and it steps back.

Why it matters: You stop losing customers to slow replies, without giving up the number and app your business already runs on.

Be there for every customer, Around the clock.

A message that comes in at night or in a busy hour waits, and a customer who waits may buy elsewhere. Now your AI agent answers on the same number.

Connect with one scan. Step in anytime.

Connect. Log in with Facebook and scan a QR code from the app. Your catalog, labels, quick replies and away messages keep working.

Import. Your contacts sync to Chatbase. Choose “Share all chats” to bring in up to 6 months of one-to-one conversations.

Answer. The agent replies using your shared chat history and the same knowledge and actions as your website agent.

Step in. Reply from your phone and the AI pauses for that customer. With the Help desk, your reply opens a ticket for your team, labeled as sent from the app.

Turn WhatsApp messages into orders, booking requests and solved tickets

An online store at 11pm. A customer asks if the oak table ships to her city. The agent checks your shipping policy and confirms it does. She decides to buy, so the agent creates the order in Shopify and sends her a payment link.

A salon on a Saturday. A client sends a voice note asking what a color treatment costs. The agent answers from your price list. When she asks to book, a Procedure collects her name, service and preferred time, and the owner confirms the slot from her phone.

A brand handling post-sales support. A customer sends a photo of a leaking washing machine. The agent reads the photo, asks for the order number and model, and opens a Helpdesk ticket with both all the context. Your team gets a notification in Slack, a technician replies in the thread, and the customer receives the answer on WhatsApp.

Outbound: Reach customers first with WhatsApp campaigns

Send personal offers to the customers you choose, add photos, videos or PDFs, and let your AI agent turn replies into sales with WhatsApp Campaigns. See who got each message, read it and replied, all in one place.

• Your agent handles the replies. Your AI agent responds by default. Switch to Human Takeover, and replies become Help Desk tickets tagged with the campaign name.
• Use the contacts you already have. Your WhatsApp Business app contacts sync to Chatbase, so you can send them campaigns right away. Campaigns also take the place of broadcast lists, which stop working in the app once you connect.
• Meta’s rules apply. Templates require Meta’s approval, Meta charges per template message, and your messaging tier determines how many people you can reach each day.

More sales, less busywork, full control

• More sales after hours: customers get answers and leave their details while you’re offline, and campaigns help you win back past customers.
• Less manual work: the agent answers the everyday questions, so your team only handles the ones that need a person.
• Full control: reply from your phone and the AI steps back from that chat, so nobody talks over you.

What to know before you connect

• One-to-one chats only. Group chats aren't supported.
• History imports once, within 24 hours of connecting. Media older than 14 days arrives as placeholders.
• Connect at a quiet time. Messages that arrive during setup can be lost.
• Meta turns off disappearing messages, view-once, live location and broadcast lists in the app, and logs out linked devices. WhatsApp for Windows and Wear OS can't be relinked.
• Open the WhatsApp Business app at least once every 14 days to keep the connection active.

Start answering every WhatsApp message

In Chatbase, go to Channels → WhatsApp and click Setup. You'll need WhatsApp Business app 2.24.17 or later and a Facebook account that manages your business. Read the setup guide.